Version dated 1 October 2026.
About these terms
Campsite Studios is the business name of a sole trader in Australia, ABN 76 741 354 178 ("we", "us"). These terms apply to paid work we do for you, together with a written proposal that sets out the scope, price and timeline for your project. Where the proposal and these terms differ, the proposal wins.
Your proposal names the version of these terms that applies to it. If we update this page later, the changes apply only to proposals accepted after the update, unless we both agree otherwise in writing.
Starting a project
A project starts when you accept the proposal in writing (a reply email saying so is enough) and the deposit is paid. Until then, neither of us is committed to anything.
Working in writing
We run projects by email. Questions, decisions, change requests and approvals go in writing, in one thread per project, so we both have a record of what was agreed. You'll get a staging link to try the work as it grows and a short written update with a recorded demo every week.
Scope and changes
The proposal says what's in and what's out. If you'd like something different or extra, ask by email and we'll reply with what it changes in price and timing. Nothing extra is charged unless you agree to it in writing first.
Price and payment
- Prices are fixed and in Australian dollars. Unless the proposal says otherwise, we invoice 50% as a deposit when you accept the proposal and 50% at handover.
- Invoices are due within 14 days, by bank transfer or the payment link on the invoice.
- We aren't registered for GST, so our prices don't include it. If we register later, GST applies only to proposals issued after that. The price of a proposal you've already accepted won't go up.
- If an invoice is more than 14 days overdue, we'll remind you by email and may pause work until it's paid. We don't charge interest on late payments.
- Third-party costs such as hosting, domains, app store fees and paid APIs are set up in your name and billed to you directly by the provider, unless the proposal says otherwise.
What we need from you
Timely answers, the access and information the work needs, and feedback within a reasonable time. If a delay on your side holds up the work, the timeline moves by the same amount. We'll tell you in writing when that happens.
Checking the work and handover
When the work is ready, we'll tell you by email. You then have 10 business days to check it against the proposal and tell us about anything that doesn't match. We fix those things, then hand over: your code, the hosting accounts in your name and a written runbook.
If you don't raise anything within those 10 business days, or you start using the work for your business, it counts as accepted, and the final invoice is issued.
Fixes after handover
For two weeks after handover, we fix defects at no charge. A defect is something that doesn't work the way the proposal describes. New features and changes aren't defects. Ongoing care is available as a separate monthly retainer. This is in addition to your rights under the Australian Consumer Law, described below.
Who owns the work
- Once you've paid in full, you own the code, designs and documents we create specifically for your project. Before then, you may use them to review and test the work.
- We keep ownership of tools, components and know-how we had before your project or build for general use. Where any of these are part of your software, you get a permanent, free, non-exclusive licence to use, change and keep them as part of it.
- Open-source components stay under their own licences, which we'll list in the handover notes.
- We only mention your project on our website or elsewhere if you agree in writing.
Confidentiality
Each of us keeps the other's confidential information private and uses it only for the project. This doesn't cover information that is already public or that the law requires one of us to disclose. This lasts after the project ends.
Your data and personal information
We access only the data the work needs, and handle personal information as our privacy notice describes. If your software handles your customers' or staff's personal information, we follow your instructions about it, and we tell you promptly if we become aware that it has been accessed without permission.
Third-party services
Your software may rely on services we don't control, such as hosting, email delivery or payment providers. Their own terms apply to your use of them, and we aren't responsible for their outages, price changes or decisions.
Your rights under the Australian Consumer Law
Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under that law or any other law that can't lawfully be excluded.
Where the law allows it, and the services aren't of a kind ordinarily acquired for personal, domestic or household use, our liability for a failure to meet a consumer guarantee is limited to supplying the services again or paying the cost of having them supplied again.
Limits on liability
Subject to the section above, and to the extent the law allows:
- each of us is liable to the other on a project only up to the total fees paid or payable for that project;
- neither of us is liable to the other for indirect or consequential loss, such as lost profits or lost opportunities.
These limits don't apply to fraud, wilful misconduct or a breach of confidentiality.
Ending a project
- You can end a project at any time by email. You pay for the work done up to that point, worked out from the proposal, and we hand over everything completed once that's paid. If the deposit covers more than the work done, we refund the difference.
- Either of us can end a project by email if the other seriously breaches these terms or the proposal and doesn't fix it within 10 business days of being told in writing.
- If we end a project without any fault on your side, we refund any payment for work not yet done and hand over everything completed.
If something goes wrong
Tell us in writing. We'll both try in good faith to sort it out by email for at least 20 business days before either of us goes to court, unless urgent relief is needed.
Governing law
These terms are governed by the laws of New South Wales, and we both agree to the jurisdiction of its courts.
Contact
Questions about these terms? Email [email protected].